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Patient admissions St. Maarten Medical Center

Admission of Patients

All patients, whether for Inpatient or Outpatient Services, are required to register at the Admissions Office. During registration you will be asked to provide or update information about yourself. Your family physician will give you the necessary paperwork to register, as well as information to take to your insurance provider.  There you will receive a Guarantee letter authorizing the hospital in regards to your admission.

In an emergency situation a family member or friend is required to take care of your admission on your behalf.

The following documents are needed for your admission to the hospital:
  • An official form of identification e.g. passport, driver’s license or ID card
  • Evidence of insurance coverage and if necessary a letter of guarantee of payment by the insurance company. If you do not have all your insurance details with you, it may be necessary for you to settle your account in full on admission.
  • A deposit if you are self-responsible, meaning you are responsible for payment of your medical bills
The admissions department will:
  • Verify your doctor’s instructions.
  • Give you a reminder of the date and time for your upcoming admission.
  • Verify your insurance paperwork.

Payment Methods

If you are self responsible or would like to upgrade your room class, you will be requested to make a deposit for the approximate amount of your bill by:
  • Cash in the following currencies: Netherlands Antilles Guilders, US Dollars, Euros, Canadian Dollars and British Pounds. The rate of the current currency conversion will be advised to you by the cashier.
  • Credit and Debit cards (Visa, MasterCard, American Express, Diners, Club, KompaLeon and Maestro)

Discharge and Billing

Patient discharge times vary somewhat. Your doctor makes his rounds in the morning and confirms that you can be discharged. The nurse in charge will give you your medical prescription, documents if any, and the date and time of your medical appointment with your specialist for follow-up care.

If you have full insurance coverage you can leave immediately. If you are self-responsible, meaning you are responsible for the payment of your medical bills, the official discharge time is 11:00am. The nurse will give you a discharge note to take to the Admissions/ Discharge office, where the necessary financial settlement and arrangements for your discharge are made. The Administrative Clerk will give you a "Discharge Pass", which you will then take to the nursing station.

At this stage you are allowed to leave the hospital accompanied by family, or a nurse will take you to the exit door. It is highly recommended that you have someone drive you home and stay with you the first hours after discharge and if needed, spend the night with you

  • Patient Billing
  • Refunds of Deposits Made
  • Charges appearing on your statement

Although we strive to provide you with a complete bill upon your discharge it should not be considered a “final” bill. There are occurrences when charges are inputted after your discharge. If you are self-responsible and there is a balance remaining after your payment, your final billing statement will be mailed to your address, after which you must settle immediately. If you have valid local insurance coverage, your billing statement will be sent to your insurance provider. Should all or a part thereof not be paid, then the billing statement with the balance outstanding will be mailed to you for payment.

If you have made a deposit that exceeds the total of your actual charges during your hospital stay, you will be refunded the difference. Refunds need to be processed by our Accounts Payable (AP) department and as such, you will not able to collect your refund on the same day of discharge. The Cashier will provide you with a Wire Transfer Refund form so the Accounts Payable department can process a wire transfer for your refund. 

It is important to remember that when admitted as an inpatient, your bill includes a daily room rate, additional nursing procedures, radiology and other diagnostic tests, medications, use of the Operating Room and other related hospital services. It also includes charges from our staff surgeon and anesthetist if applicable. Your bill does not include charges for laboratory tests, non-staff physicians, other physician consultants or physical therapists. You will receive separate bills from these physicians or institutions. If you have any questions or concerns regarding your billing statement, please call the Collections Department at 1 (721) 543-1111 or 910 ext 1004. You can also send us an email at . We aim to respond to all inquiries in a timely fashion. 

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  •  Phone : +1 721 543 1111
  •  Email :
  •  Fax : +1 721 543 0116
  •  Address : Welgelegen road 30 Unit 1
  •  Address : Cay Hill, St Maarten

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