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Comments, suggestions & complaint | SMMC

Comments, suggestions and complaints

If you have any comments, suggestions or complaints about any aspect of our service or regarding your care or experience at SMMC, please feel free to speak with a member of the staff in the department or the ward supervisor and they will attempt to resolve things as quickly as possible. We welcome your views on our services to help us meet the your needs.

Complaint Procedure

We do our utmost to meet the patient’s need. Even though we strive for excellence, we must not lose sight of the fact that errors are inevitable in any hospital.

In the first instance of having experienced dissatisfaction, we advise that you speak directly to the individual causing your discontent, or their supervisor or manager. You may also wish to express your dissatisfaction to our Complaint Officer/Complaint Committee. You can fill out the complaint form on the link below. The Complaint Officer and Complaint Committee can inform you about the complaints procedure, review your complaint and mediate between you and the persons involved in the complaint.

If you are not satisfied with the way in which your complaint was handled, you can submit your complaint to the Inter Island Complaint Committee, which is an independent committee that consists of members from several health care organizations on Sint Maarten, Saba and St. Eustatius. It is set up to handle the complaints of patients who have received services from the St. Maarten Medical Center and the White and Yellow Cross Care Foundation. The Inter Island Complaint Committee will review your complaint and make a recommendation. You can contact them via   

If the situation warrants such, your complaint can be further directed to the Inspectorate of Health on St. Maarten.

Complaint Form

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  •  Phone : +1 721 543 1111
  •  Email :
  •  Fax : +1 721 543 0116
  •  Address : Welgelegen road 30 Unit 1
  •  Address : Cay Hill, St Maarten

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